Get Along Better with Anyone, Anytime, Anywhere

Additional Information

This workshop will empower your team with skills to build rapport, relationships, communicate and connect with customers, co-workers and team members. All sessions will be tailored to meet your challenges, needs and concerns and can be tailored for leaders, teams, sales people, or general staff in the following categories:

For Better Rapport, Relationships and Communication
For Better Teamwork
For Better Leaders/Managers
For Better Sales Results

Good interpersonal skills and building positive connections with both colleagues and customers are the foundation for everything we do. In fact according to a study by Harvard and Stanford University only 15% of your success in your job in relation to getting cooperation, getting things done and building a positive environment will be due to your technical skills and 85% will depend on your communication, emotional intelligence, people skills and your ability to get along.

Creating enduring connections with others is a life-long endeavor. Good relationships are vital to our well-being and make a big difference in our effectiveness with customers, co-workers, family and friends. Arnold Sanow, co-author of “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers – even kids” will share tips tools and solutions to build instant rapport, relationships and connect with customers and co-workers.

No matter how well people get along, even a slight improvement in communication, every day interactions and understanding others can greatly enhance teamwork, productivity, customer relationships and contribute to a positive work environment.

Often this economy everyone is doing more with less --- And in this fast pace world, the “niceties” get lost and working relationships suffer. A cooperative spirit cultivates a culture that brings out the best in people and performance, keeping everyone, energized and productive. When we work well together, everything works better at work, and that carries into contacts with customers, co-workers, family and friends.

The Get Along Better with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect professional development program focuses on getting everyone inspired and motivated while providing relevant and real-life tools they can use to improve their communication, everyday interactions, relationships and emotional intelligence.

This session is not meant to say that work relationships or communication is poor, but that everyone can always improve. This session will be fun, interactive, thought provoking and motivational with real life tips, tools and solutions that can be used immediately.

Below is a sample outline focusing on team development/engagement/communication which will be adapted to best meet the outcomes you want, your budget and time restrictions. This program can also be adapted for leaders, managers, sales people, and general audiences.

Introduction - "So What" why are we doing this and why is it relevant?
Body language/Tone/Words … How to make yourself more approachable, likeable and trustworthy. This will focus on how to improve your body language, tone and words to make the best impression and enhance working relationships
How to eliminate the misunderstandings that derail relationships.
Best Practices of “Best Places to Work” – Benchmarks of the philosophies of companies which are rated as top workplaces and why.
Moments of truth - How to make every interaction, transaction and meeting positive, memorable and special.
Communication crushers vs. Positive connections.
Appreciate to be Appreciated – This will focus on the power of appreciation and gratitude
Empathy vs. Sympathy – The difference between empathy and sympathy and techniques on how to increase your empathy IQ.
Blame – Blame has an inverse relationship to accountability
It’s not what is said, it’s what is not said
How to instantly boost your active listening and understanding skills
5 elements of emotional intelligence – What it is, why it’s important and how to use it.
Every person has a story – understand others first. We are wired to bias and making snap judgements. The importance of understanding others and not jumping to conclusions.
Understand your rule book - How are your should's, should not's and ego getting in the way of building positive relationships and connections.
How snap judgments, assumptions, stereotyping, implicit and unconscious bias destroy connections
3 keys to enduring relationships … emphasis on trust
E-Mail etiquette – We will look at best practices to make e-mail more efficient and effective
How to say NO and talk to others in a nice way. Learn the USA method on how to say NO … and get a template for how to communicate with others in a clear, understandable and nice way
Understanding your communication style and those of your co-workers and customers. The point of this exercise is that to be able to persuade, motivate, influence, improve cooperation and get along with others, we must communicate in the ingredients that others find as important and not just what we find as important. This goes over very well and people start to see others in a different light.
What do I need or want to make my job more positive, joyful and productive? Exercise with partners to get input on how they are perceived by others.
Learning about each other. One of the most important ways to enhance communication and connection with each other and to build relationships is by learning more about each other. The more we learn about one's history, the more we can accept one another's habits, orientations and concerns.
How do others see you? Each team member will share two strengths or contributions they see each person in the group making.
Team guidelines and ground rules - The team looks at what are the behaviors, values and communication elements that they agree to live and work by. This is included if working with a specific team
Facilitation looking at strengths and weaknesses of the team.
Facilitation reviewing specific issues relevant to the team - case studies relating to work. This is included if working with a specific team
Facilitation to review each person's commitments to make a change.
Specific actions to build the team. This is included if working with a specific team
Everyone will share what they will do to improve and make commitments

The key to make a program like this successful is in the delivery skills of the speaker/facilitator/trainer. Arnold's programs are thought provoking, interactive, engaging, information-packed, and full of "walk away" material that can be implemented immediately.

Participants will have the option to receive a free e-mail newsletter sent every 2 weeks that reminds and reinforces what we did at the session.

There is also an option to have 6 follow up “bite-sized” targeted teleseminars focusing on specific issues and copies of my “Get Along” book.

Testimonials

Arnold knows how to empower individuals and deliver a session on leadership and people development that is inspiring. He challenges professionals to consider every employee engagement as a strategy to increase morale and productivity. Arnold reminds the audience communication is an art and great leaders are on a constant pathway of self-discovery. Well received session. Judy Cartwright-Stephenson VP, Human Resources, Kaplan Learning Company

Thank you so much for presenting for us on our annual Staff Day. You have received phenomenal reviews and most employees have rated this year's Staff Day the best yet. I really appreciate all of your time and flexibility. Ashley Wilsey, HR Director, Educational Systems Federal Credit Union

As you can see by the evaluations from the High Impact Communication sessions the troops were very satisfied and they gained some valuable insight into the communication process. Kudos to Arnold for a job well done and we also appreciate the follow-up you provided. Thanks again for the professionalism and wonderful delivery. Randy Bergquist, U.S. Department of Justice.

Thank you! I received only positive feedback regarding "Get Along Better with Anyone, Anytime, Anywhere..." Everyone loved it! I will absolutely keep you in mind for future professional development/employee engagement events. Thanks again. Krista R. Haithcox, HR Specialist ,VMT Long Term Care Management

Arnold was a big hit this week! He was full of energy, had great stories, related well to our group, and was funny. The group walked away with specific ways to connect with customers and co-workers. Thanks for making both of us look good! Paula Kennedy, Manager Learning Development, Kaiser Permanente

Arnold - Thank you for yesterday! Our staff loved it and I'm anxious to turn the film into a promotional video to get the word out to our dealers and the state and metro associations. We're excited to work with you and I know our dealers will benefit from your program. Thank you again for sharing it with us yesterday - it was a perfect kick off for our event and for the second half of our year!

Marilynn Youngs, Senior Director, National Automobile Dealers Association

"Arnold , Thank you so much! The team has incorporated your advice into their intros & presentations; we all learned a lot... it was a very productive day! THANK YOU! You absolutely won over the management team and the staff. Equally important - - your emails and advice are being shared throughout the organization. Can't wait for you to come back." Julia Clark Day, VP of Marketing, Leisure Trends, Inc.

You, of course, knocked their socks off in La Costa with a 9.3 rating. I see the dilemma forming already about breaking tradition and bringing you back for a third year at the Annual meeting! Beth Hardy, Conference planner, International Foundation of Employee Benefit Plans

Thank you so much! Your talk was great! I know everyone I talked to loved your talk and really appreciated it! I will let you know if they want you to expand on it! Deborah Kessler, Group Manager, National Association of Credit Management, North Central Chapter

Arnold. Your presentation was very well received. Your material is timely and your delivery is great in that it involves the audience - you really had them tuned in! Thank you for being with us, and please let me know if I can ever provide a recommendation for you to any other groups. Diane Turner, Executive Vice President, North Carolina Automobile Dealers Association

I have been in one of your meetings with UMA and I loved it then. This one in Savannah was really awesome and I have read 1/2 of the book already and love the Charisma Cards. Thanks for being at GMOA. Elaine Johnson, President of Motor Coach Association of South Carolina

I've heard nothing but glowing remarks about your training, and how wonderful it was to end on such an "up-note." Shelly Ann Elliott, Ph.D. Virginia Department of Social Services, Division of Licensing Program

Site Content

Basic PACKAGE

deluxe package

Basic Package: The Investment of $7,900 virtual or $8,900 in person plus expenses includes all of the following: · Meeting virtually or in-person/zoom/phone to tailor the program· Master handout developed and sent to client· Any program up to 3 hours · PDF electronic copies of Arnold’s “Get Along” book for all participants· Follow up e-mail highlighting key points to remind and reinforce· Relevant articles for client to use in newsletters, web site, etc. for continual learning· Access to Arnold’s newsletter for all participants to remind and reinforce

deluxe package

The Investment of $9,900 virtual or $10,900 in person plus expenses includes all of following: · In depth preparation - Phone/Zoom meetings and interviews with key people · Master handout sent to client to make copies· Any program from one hour to a full day or the same program twice in a day· Debrief with key leaders/managers after the meeting to provide observations and suggestions for further improvement· PDF electronic copies of Arnold’s “Get Along” book for all participants· Up to 50 Get Along memory card decks (extra decks $15 each)· 20 exercises that can be used with the memory card decks for continual learning and improvement. Can be led by any team member· 5 autographed hard copies of the “Get Along” book (extra copies $20 each)· PDF electronic copy of Arnold’s “Get Along” book for all attendees· Follow up e-mail highlighting key points to remind and reinforce· Access to Arnold’s newsletter for all participants to remind and reinforce· Relevant articles for client to use in their newsletters, web site, etc. for continual learning· One – 60-90-minute phone/zoom session for client to “pick Arnold’s brain” after the meeting.· Unlimited access for 1 month after the session for all participants to get coaching/advice by phone, email or skype· Client has permission to record the session to remind, reinforce and share with new staff

premium package

deluxe package

premium package

The investment of $17,900 (in-person) plus expenses includes all of the following:· In depth preparation - Phone/Skype meetings and interviews with key people · Master handout sent to client to make copies· Visit to the facility/organization the day before the meeting to provide insight and advice· Dinner with key people the night before· Up to a two day workshop/facilitation or two separate presentations focusing on your challenges, needs and concerns· Debrief with key leaders/managers after the meeting to provide observations and suggestions for further improvement· Train the trainers meeting with managers to provide a “tool chest” of activities and exercises they can use to engage, motivate and train their staff· PDF electronic copies of Arnold’s “Get Along” book for all participants· 20 hard copies of Arnold’s “Get Along” book (extra books $20 each)· 20 hard copies of Arnold’s “Presentation Skills” book (extra books $20 each)· 50 “Get Along” memory card decks ($15 for additional decks)· 20 exercises that can be used with the memory card decks for continual learning and improvement. Can be led by any team member· Follow up e-mail highlighting key points to remind and reinforce· Relevant articles for the client to use in newsletters, web site, etc. for continual learning· Access to Arnold’s newsletter for all participants to remind and reinforce· Two – 60-90 minute phone/skype sessions for client to “pick Arnold’s brain”· Unlimited access for 2 months after the session for all participants to get coaching/advice by phone, e-mail or skype· Client has permission to record the session and has license to share video with others.